Shipping Policy


All Products purchased from the Website shall be delivered to the User by standard courier services by Pentacare Ayurpharma through a logistics partner. All deliveries where applicable shall be made on a best-efforts basis, and while the Website will endeavour to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard.

All Products purchased from the Website shall be delivered to the User by standard courier services by Pentacare Ayurpharma through a logistics partner. All deliveries where applicable shall be made on a best-efforts basis, and while the Website will endeavour to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard.

The logistics partner supported by Pentacare Ayurpharma will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts Pentacare Ayurpharma reserves the right to cancel the order(s) at its discretion and in such case, refundable amount will be less than packing and shipping expenses.

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 15 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing, and dispatching of orders. An email confirmation will be sent for all orders once received.

An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, the delivery may take longer due to inter alia: Bad weather, Flight delays, Service disruptions, and other unforeseen circumstances

In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.

The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.

Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.

No deliveries of the Products shall be made outside the territorial boundaries of India.

In case a User purchases multiple Products in one transaction, Pentacare Ayurpharma may deliver the same together. However, this may not always be possible and shall be subject to the availability of stock.

If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.

FAQ’S

1. HOW CAN I PLACE AN ORDER FOR PENTACARE AYURPHARMA PRODUCTS?

For placing orders, please visit www.pentacare.in

2. IS THERE A MINIMUM VALUE FOR PLACING ORDERS?

There is absolutely no minimum value for placing orders.

3. Are the prices displayed on Pentacare Ayurpharma website inclusive of all applicable taxes?

Yes, the prices displayed on our website are inclusive of all applicable taxes.

4. TO WHAT ALL LOCATIONS DO YOU DELIVER ORDERS?

We are delivering orders across India.

5. HOW SHOULD I MAKE THE PAYMENT FOR THE ORDERS?

For now, we are only accepting prepaid orders placed through our website, you can pay online through credit cards, debit cards, internet banking or E-wallets. We take very strict measures to ensure a fair and secure online transaction.

6. WHAT ARE THE SHIPPING CHARGES?

Shipping Type Cart Value Standard Shipping Rate
Prepaid Below INR 250/- INR 40/-
Prepaid INR 250 – 500/- INR 25/-
Prepaid Above INR 501/- Free delivery.

7. WILL I GET ANY CONFIRMATION AFTER PLACING THE ORDER?

Once you place the order, your registered mobile number along with the order reference number

8. HOW DO I TRACK MY ORDER?

We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the AWB courier tracking number. Using the AWB number, you can either track the order on our website or on the website of our courier partners

9. WHEN WILL I RECEIVE THE ORDER?

The estimated time of delivery is generally 4-5 business days, time may vary according to your delivery location (business days exclude Sundays and other holidays).

10. WHEN WILL I GET THE INVOICE FOR MY ORDER?

Invoice copy will be provided to you when the order is delivered to your address

11. WHO DO I CONTACT IN CASE OF ANY ORDER QUERIES?

Please feel free to email us at support@pentacare.in